Amazon Unveils AI Hiring Software To Replace Face-To-Face Interviews As It Automates Seasonal Recruitment

On Tuesday, Amazon.com Inc. (NASDAQ:AMZN) expanded its artificial intelligence ambitions with new software designed to automate large-scale hiring.

At a company event, Amazon introduced Connect Talent, an AI-powered recruitment platform that can identify, screen and interview job candidates around the clock without direct human involvement.

The software is tailored for businesses managing mass hiring needs, such as retailers ramping up staffing during holiday seasons.

Amazon, which hired about 250,000 seasonal employees last year, said the platform can streamline recruiting by conducting automated voice interviews and generating recruiter notes.

Colleen Aubrey, senior vice president of applied AI solutions at Amazon Web Services, said candidates will be informed when AI is used in the screening process.

In the press release, she said, “We see many organizations face the same challenges when it comes to high-volume hiring.”

Alongside the hiring tool, Amazon unveiled its internal AI design philosophy called “humorphism,” which focuses on building AI systems that adapt to human workflows rather than forcing workers to adjust to technology.

“How do we translate the human behaviors of working together into a product?” Aubrey told Reuters. “That’s what we’re going after.”

Amazon is set to release its first-quarter financial results on Wednesday after the market closes.

Analysts tracked by Benzinga Pro expect the e-commerce and cloud giant to post first-quarter revenue of $177.31 billion, compared with $155.7 billion during the same period last year.

Amazon has consistently outperformed revenue expectations, beating analyst estimates in each of the past six quarters and in nine of the last 10 reporting periods.

For earnings, analysts forecast first-quarter earnings per share of $1.64, slightly above the $1.59 reported a year earlier.

Price Action: Amazon shares closed Tuesday at $259.70, down 0.52%. The stock slipped an additional 0.012% to $259.67 in after-hours trading.

According to Benzinga Edge data, Amazon scores in the 93rd percentile for Growth, signaling a strong performance trend across short, medium and long-term trends.

Disclaimer: This content was partially produced with the help of AI tools and was reviewed and published by Benzinga editors.…Read more by Ananya Gairola